Posts Tagged ‘LodgeNet’

LodgeNet Sucks, Amazingly Enough, Even More

25 October 2011

I have already ranted about LodgeNet. The lame, slow remotes and limited channel selection are terrible. When available, I will always pick a hotel without LodgeNet. For example, I will pick the Hilton Garden Inn in Richardson, TX over the Embassy Suites. Are you listening, hotel people?

So LodgeNet has gone to a new low. Two hotels I have stayed in in the past couple weeks have LodgeNet. In both cases, the LodgeNet “enabled” (really, crippled) TV would boot up, raise the TV volume (too LOUD!), and then go to one of the Lodgenet barker channels.

Now, the TV boots up, and it goes to a Lodgenet generated “buy our crap” screen. There is no escape from this. The volume control doesn’t even work for a while. You have to exit out through multiple screens using the slow, lame remote, before it “lets” you choose a channel (you can’t even direct-select). This all adds 20 seconds or more to getting the TV usable.

LodgeNet is terrible. Why do hotels use it? What do they have against their customers to inflict LodgeNet on us?

LodgeNet, Again

17 August 2011

I am on an extended deployment to the DFW Metroplex this summer. I am spending a corresponding amount of time in a hotel. It has given me the opportunity to look at a lot of LodgeNet.

I previously talked about LodgeNet here.

In summary, LodgeNet still sucks.

The hotel I am in has a 40-channel system. Nine of those (that’s just about 25%) are non functional in one way or the other (barker/advertising/dead air).

Almost every channel is overrun with ads that LodgeNet inserts into the video stream. They mainly advertise their pay-per-view movies, but also other stuff like cartoons that I imagine you have to pay for also. They also have a large number of PSA-type ads that I imagine they run to get tax credit for.

The room I am in has two nice Sharp TVs. The LodgeNet remotes still suck. I brought a universal remote, programmed it to the Sharps, and channel switching blazes. The LodgeNet remotes literally take 2-5 seconds to change channel.

The TVs boot to the same barker channel, and it is set very loud! I have to immediately hit the volume down when the TV starts. My universal remote is already running the TV volume down as it is booting, but the LodgeNet remote takes 5-15 seconds to start running the volume down.

I have griped about the TV situtation to the hotel, but wonder if anything will be done about it. I just wish that LodgeNet would go away.


3 February 2010

I do not often just rant and gripe, but I would like to say that I dispise LodgeNet.

For those that don’t travel, LodgeNet provides pay per view movies, and I think TV channels, to various hotels. LodgeNet has a high penetration in the market, but I just don’t like them.

I prefer to stay in hotels that have full cable. I do not ever order PPV anything, and can even easily do without HBO or any other pay movie channel.

Most, but not all, hotels that have LodgeNet typically have a small subset of TV channels. For example, the Embassy Suites that I am in right now has only 46 channels. Of those, it breaks down into these:

  • A Russian-oriented news and entertainment channel (in San Diego?)
  • Nine useless hotel/PPV/barker advertising channels (Really, NINE!)
  • A channel for showing how pretty HDTV is
  • HBO
  • MTV
  • Four sports channels
  • Four news channels
  • CNBC
  • Ten network channels (this includes the analog and HDTVs)
  • 13 random channels like USA, TNT, and the like
  • The Weather Channel
  • But no SciFi, AMC, etc.

    BTW, I will NEVER stay at the DoubleTree in downtown Omaha for a couple reasons, one of which is that their LodgeNet has only 12 channels, and four of those channels are hotel barker and PPV advertising.

    I do not understand why this is. I have had discussions with hotel managers that the number of packages offered by LodgeNet is limited, but I can say with certainly that I have stayed in hotels with LodgeNet and all 100+ cables channels.

    The LodgeNet remote is, in a word, lame. It has very poor response. You have to push the channel and volume buttons repeatedly to get a response to the TV. The remote also consistently changes channels very… slowly… all… the… time… For a constant channel surfer like me, it’s infuriating. The remote is good for ordering PPV movies (which I never do), but it is also limited and will not control a couple of the TVs functions, in particular for HDTVs, the aspect ratio (this will set the best picture for standard definition channels).

    If you are a hotel manager or executive, please take this into account. I also invariably rate hotels down when they have LodgeNet and limited TV choices. As an example, one of the reasons I prefer the Hampton Inn in Bellevue, NE, or the Homewood Suites in downtown Omaha is the full cable.

    TV and Hotels

    19 June 2009

    I do not like the OnCommand or LodgeNet video systems that a lot of hotels use.

    First, a lot of hotels have a very limited selection of channels. The two hotels I have been in on this trip have a total of 42 channels. Sounds like a lot, but a lot of channel numbers are skipped (for example, 27 might have TBS, but the next channels is 32). On top of that, the hotels always use a couple channels for announcements or to advertise PPV movies. When I have 200 channels on my home (Dish Network) TV, a hotel’s offering can seem kind of lame.

    Both the OnCommand and LodgeNet remotes, to put it bluntly, suck. I do a lot of surfing, and the responsiveness of the TVs to the remote is terrible. If you add the generally slow response of some HDTVs, it takes 4-5 seconds to switch a channel. It takes multiple button presses to either channel up/down, turn the thing on or off, or even enter a channel number.

    All hotels should offer full cable in their rooms. If the Hampton Inn in Muskogee, or the Holiday Inn Express in Ada, can offer full cable, there is no reason the Embassy Suites Lake Buena Vista, or the Hilton Garden Inn at the Orlando airport should not as well.